NEW! Click Here For Video Demonstration

Refill Problems

Ever forgot to place a refill order and run out of your medication?  Maybe even realized there are no refills left, leaving you a couple days without medicine while the doctor is contacted?  Ever been left with no tablets for your evening dose and had to come to the pharmacy during the after-work rush just to get a simple refill?  Ever tried to get a refill that you need that day where the full quantity of the rx wasn’t available?  Would you rather spend your time with your family and friends than waiting for a prescription to be refilled at the pharmacy?

The Ultimate Refill Solution!

If you have answered yes to any of these questions above, we have a guaranteed solution for you!  All of these situations can be resolved by allowing your Island Drug/ LaConner Drug team to work on your refill orders BEFORE you need them.  That way, they will always be ready whenever it is convenient for you to pick them up.  Further, they will always be in the full quantity; even though over 95% of our prescriptions are filled in full on the same day, there are occasions when it is necessary to order more stock to fill an order.  Since we get all orders the next business day, beginning the refill process ahead of schedule will ensure the full quantity of your prescription is available to you at the time of pickup.  Another advantage of starting the refill process before you need the refill is the instances where there are no refills remaining.  We alert you to the fact that your Rx has no more refills, allowing you to send a request directly to the doctor, giving them the time they need to authorize the Rx and have it back to us in time to fill it before running out of medication.

 How do I Sign Up?

Simply fill out this short enrollment form, present it to a pharmacy staff member, and we will start your refill reminder service immediately!

How Does It Work?  NEW! Click Here For Video Demonstration

Even though we already offer many convenient ways to refill your prescription; 24-hour automated phone system, 24 hour online requests, and personal assistance by our staff, those all require time and effort on your part either to key in all of the rx#’s or spend time on the phone reading them to a staff member.  What we are offering is to present all of that information to you and then all you have to do is one thing; say yes or no to the refill reminder.  We have two ways of doing this: (1) email and (2) automated phone calls:

1. 1. Email is by far-and-away the most convenient solution which also provides the most information to you.  When you have a refill that is due to be filled again within 5 days, we will send you an email that tells you the Rx#, drug, date of last fill, date due to be filled, and how many refills remain.  Also, in the email, will be a link that when clicked will place all of the necessary information into our Online Refill Form, which will then allow you to choose pickup, delivery, or mail.  Then all that is left is to click “Place Refill Order” button and if there are refills left they get processed right away, if there are no refills left a fax is instantly sent to your doctor requesting additional fills to be authorized. (Click Here to see a Sample Email)

2. The second option is to have our phone system call and tell you between 5:30 and 8:30 pm, what Rx# is ready to be refilled.  The system will state what prescription number is ready to be refilled and allow you to either have the Rx processed or opt to do so at a later time.  The call out options on the phone system only account for Rx’s with refills, so it is not able to remind you on those that don’t have refills.

See Detailed Feature List Below

 The $20 Guarantee

We are so confident that this new service will increase convenience, save your valuable time, increase compliance, and in general lead to a great experience at your local pharmacy that we are backing this confidence with a $20 guarantee.  If you respond to a refill reminder on an Rx that has refills, with a “Yes please fill”, on the same day the reminder is sent and it is not ready, in full,  on the day you take the last dose of your current Rx, we will issue you a $20 Gift Card to our Gift Department!